FAQ
What is Resin Collective?
Resin Collective specializes in handcrafted resin products, turning your cherished memories into timeless art. From photo frames to custom keepsakes, we focus on quality and personalization.
Are all your products handmade?
Yes, every product is meticulously crafted by hand, making each piece unique. Slight variations in color, texture, or finish are natural and add to the charm of resin art.
How do I place an order?
You can shop directly through our website. Select your desired product, add any customization details (if applicable), and proceed to checkout.
Do you accept custom orders?
Yes, we welcome custom resin orders! For personalized designs, contact us directly at info@resincollective.com to discuss your vision and pricing.
How long does it take to make a custom piece?
Custom orders typically take 1–2 weeks for production, depending on the complexity of the design. We’ll provide an estimated timeline when you place your order.
Where do you ship?
We ship within New Zealand and to Australia. For inquiries about shipping to other countries, please contact us at info@resincollective.com.
How much does shipping cost?
New Zealand: Flat rate of $15.00.
Australia: Flat rate of $25.00.
How long does shipping take?
New Zealand: 3–5 business days after production is complete.
Australia: 7–10 business days after production is complete.
Will I receive a tracking number?
Yes, a tracking number will be emailed to you once your order has been shipped.
What is your return policy?
Returns are only accepted for defective items. Custom or personalized products are non-returnable. Please refer to our Returns Policy for more details.
How do I initiate a return?
Contact us at info@resincollective.com within 7 days of receiving your order. Provide your order number, a description of the defect, and photos of the item.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
How should I care for my resin product?
- Avoid prolonged exposure to direct sunlight to prevent discoloration.
- Clean gently with a soft cloth and mild soap if needed.
- Store in a cool, dry place away from sharp objects to avoid scratches.
Are resin products durable?
Yes, resin products are durable, but they are not indestructible. Handle with care to ensure they last for years.
How can I reach you?
For any inquiries, please email us at info@resincollective.com. You can also reach out via our social media platforms:
Instagram: @resin.collective
Facebook: Resin Collective