Returns Policy

Effective Date: 04/01/2025

At Resin Collective, we take pride in the quality of our handcrafted products. However, we understand that issues may occasionally arise. This Returns Policy outlines your options for defective products and ensures a clear process for resolving concerns.

1. Eligibility for Returns

  1. Defective Products Only: Returns are accepted solely for products that are defective or damaged upon arrival.
  2. Non-Returnable Items:
    • Custom or personalized items are non-returnable as they are made specifically to your request.
    • Products that have been used, altered, or are not in their original condition are not eligible for returns.
  3. Proof of Purchase: A valid proof of purchase, such as your order confirmation email or receipt, is required to process any return request.

2. Return Timeframe

  1. Standard Return Period: You must initiate your return within 7 days of receiving your order. Requests made after this timeframe will not be accepted.
  2. Custom Orders: Custom items cannot be returned or exchanged under any circumstances.

3. Conditions for Returns

  1. Original Packaging: Items must be returned in their original packaging, including any protective wrapping or branded boxes.
  2. Unused Condition: Products must be in unused and resaleable condition, except in the case of manufacturing defects.
  3. Inspection Upon Return: Once we receive the returned item, it will be inspected to verify the defect. If the product is found not defective, the return will not be processed, and the item will be sent back to you.

4. Return Process

  1. Contact Us: To initiate a return, email us at info@resincollective.com with the following details:
    • Your order number.
    • A description of the defect or issue.
    • Photos of the product, highlighting the defect.
  2. Shipping Costs: Customers are responsible for return shipping costs unless the product is confirmed to have been damaged during transit or arrives defective.
  3. Refund Options: Once the return is approved, you may choose one of the following options:
    • A refund to your original payment method.
    • Store credit for future purchases.
    • An exchange for the same product (subject to availability).

5. Exclusions

  1. Promotional Sales: Items purchased during Black Friday, Boxing Day, or other promotional sales are final sale and cannot be returned.
  2. Non-Refundable Costs: Shipping fees are non-refundable. Refunds will only apply to the product's purchase price.

If you have questions or concerns about our Returns Policy, please contact us at info@resincollective.com.